We are monitoring the latest news regarding the spread of the coronavirus (COVID-19), and will be using this web page to provide you information about what measures we are taking to keep our Members and employees safe.
Temporary Changes to Branch Lobby Availability
Updated October 13, 2020
To keep our Members, employees, and community safe, we are joining other businesses and are making temporary changes to our operations based on local and federal health official guidance.
are available, without an appointment, for a limited number of lobby visitors. We still encourage Members to schedule an appointment
Please be aware that masks are required when entering any branch lobby.
In addition, we ask that you maintain at least 6 feet from other people in the branch.
All Branches will continue to offer expanded drive-thru capabilities that allow for almost every transaction, including debit card replacement.
A Message from our President & CEO
Click to view a personal message from
Lonnie Nicholson, President and CEO of EECU.
Additional Financial Support
We know that COVID-19, along with the closures of many businesses and services, has caused financial stress for many of our Members.
Here are a few of the ways we can help:
SBA Paycheck Protection Program
- We are waiving fees for online loan payments.
- We are waiving early withdrawal penalties for CDs.
- We're also providing opportunities to pause mortgage payments. Call (817) 882-0800 for more information.
- If you've lost your job or your income has been impacted due to the coronavirus, you may be eligible for a hardship loan. Call (817) 882-0800 for questions or to apply.
- If you need additional assistance with existing loans and accounts, please contact us at (817) 882-0800.
EECU has stopped accepting new Paycheck Protection Program applications.
After SBA provides additional guidance, we will start to accept applications for forgiveness of PPP loans. Click here for more information on the forgiveness
Accessing Your Account
We have made the following changes to accommodate your banking needs at our branches:
We have expanded our drive-thru capabilities to allow for almost every transaction, including debit card replacement.
We increased daily ATM withdrawal limits at all of our Financial Centers. We're also continuing to offer surcharge-free transactions at over 85,000 ATMs around the country. Click here to find a location near you.
Staying Safe From Scams
It is important for you to know that when EECU reaches out to you by phone, text or email, we will never ask for confidential information such as your name, password, personal identification number (PIN) or other account information.
If you receive suspicious emails or texts requesting confidential information, it is not from EECU. Please forward suspicious emails and texts to firstname.lastname@example.org. Your safety is our primary concern and we encourage you to review your emails and texts carefully before you click on a link. Never open attachments from unknown sources.
If you receive a call from someone claiming to be an EECU representative and asking for confidential information, hang up the call immediately, and contact us at (817) 882-0800 to report the incident.
It is also important that you monitor your EECU accounts on a regular basis. Log into Online Banking
or the EECU Mobile App
often so that you are aware of any suspicious transactions. If you see any suspicious activity on your account, please notify us immediately at (817) 882-0800.
Thank You For Your Patience
As we continue to monitor the latest news regarding the spread of Coronavirus (COVID-19), we understand that this is a challenging time for many of our Members. Thank you for your support as we continue to make decisions based on the safety and well-being of the communities we serve.